YOUR GREAT HOBBY COMMUNITY
YOUR GREAT HOBBY COMMUNITY
Warranty Policy GamesOutlets
Table of Contents
Terms & Conditions Claim Warranty
- Click HERE to know more details. All categories product sell by GamesOutlets.
Warranty Console & Controller
Warranty New Console
| Hardware (New) | Model | Warranty Period |
|---|---|---|
| PlayStation | - PlayStation 4 New
- PlayStation 5 New - PlayStation Portal™ Remote Player |
1 Year |
| Nintendo Switch | - Nintendo Switch Lite, V1, V2, OLED New | 1 Year |
| Nintendo Switch JailBreak Set | - Nintendo Switch JailBreak V2 & OLED New Set | 90 Days [Physical Console] 30 Days For Nintendo Joy-Con Left And Right 30 Days For System Nintendo Jailbreak |
Warraty Extra Duration
* The extended warranty can only be purchased on the same day the Playstation 5 Console New/Nintendo Switch Oled New/Nintendo Switch Lite New is bought.
* Warranty extra duration only apply for product :
- Playstation 5 Console New
- Nintendo Switch Oled New
- Nintendo Switch Lite New
*Extra Duration :
- 1 year & 2 Year : Playstation 5 Console New
- 1 year : - Nintendo Switch Oled New & Nintendo Switch Lite New
Warranty New Controller
| Hardware (New) | Model | Warranty Period* |
|---|---|---|
| Controller PlayStation | - Dulshock 4 New - Dualsense 5 New |
1 Year |
| Controller Nintendo Switch | - NS Joycon New - NS Switch Pro Controller New - Ns Iine Mecha Warrior Joypad New - Ns Hori Split Pad New - Ns Mobapad Joy-con M6s New |
90 Days |
| - Omelet Gaming Ns Joycon New - Ns Iine Wireless Controller Mecha New |
30 Days |
* Warranty period starts from the date of the invoice/receipt.
Warranty Used Console
| Hardware (Used) | Model | Warranty Period* |
|---|---|---|
| PlayStation | - PlayStation 4 Used
- PlayStation 5 Used - PlayStation Portal™ Remote Player Used |
30 Days |
| Nintendo Switch | - Nintendo Switch Lite, V1, V2, OLED Used | 30 Days |
Warranty Used Controller
| Hardware (Used) | Model | Warranty Period* |
|---|---|---|
| Controller PlayStation | - Dualsense 5 Used |
30 Days |
| - Dualshock 4 Used |
14 Days | |
| Controller Nintendo Switch | - NS Joycon Used - NS Pro Controller Used |
14 Days |
Warranty OEM Controller
| Hardware (OEM) | Model | Warranty Period* |
|---|---|---|
| Controller PlayStation | - Dulshock 4 OEM - Dualsense 5 OEM |
2 Weeks |
| Controller Nintendo Switch | - NS Joycon OEM |
2 Weeks |
| - NS Switch Pro Controller OEM |
30 Days |
* Warranty period starts from the date of the invoice/receipt.
Warranty GamePad Handheld
| Hardware (New) | Model | Warranty Period* |
|---|---|---|
| Trimui | - Trimui Smart Pro TG5040 | 30 Days |
| Game Player | - Game Player X19 Pro - Game Player X20 Pro |
30 Days |
| Anbernic | - Anbernic RG351V - Anbernic RG35XX Retro |
30 Days |
| FC Pocket | - FC Pocket 600 Games |
30 Days |
| Retroid Pocket 5 | - Retroid Pocket 5 All Color |
180 Days |
* Warranty period starts from the date of the invoice/receipt.
Warranty Accessories PS & NS
Accessories Electronic Playstation
Accessories Electronic PlayStation
| Hardware (New) | Model | Warranty Period* |
|---|---|---|
| Charging Dock & Cooling Fan |
- All Brand "DOBE" Multifunctional Cooling Stand - All Brand "DOBE" Charging Stand - All Brand "DOBE" Cooling Fan - Iplay-Multifunctional Cooling Stand Rgb [Ps5]-Ha 8008 - Dobe-P4 Pro Hub - P4 Pro Hub P4-Multifunctional Cooling Fan [Ps4] - Ps5 Dualsense Charging Dock [Copy] |
14 Days |
| Charging Stand |
- Dual Usb Charging Stand Ps4 Slim & Pro |
7 Days |
Accessories Electronic Nintendo Switch
Accessories Electronic Nintendo Switch
| Hardware (New) | Model | Warranty Period* |
|---|---|---|
| Charging Dock & Cooling Fan |
- Snakebyte Switch Dual Charge Base S [Sb916915] - Ns Saitake Multifunctional Charging Dock Led |
14 Days |
|
- Ipega Ns 6 In1 Desktop Charger - Iplay Cooling Fan Nintendo - Nintendo Dock Cooling Fan - Ns Charging Dock For N-Switch - Nintendo Adjustable Charging Stand | 7 Days | |
| Joycon Grip | - Ns Joycon Grip Charging (Oem) - Ns Dobe Joycon Grip Charging With 1200mah Battery |
30 Days |
Accessories Non-Electronic [PS&NS]
Accessories Non-Electronic
Click HERE for list accessories and warranty Non- Electronic
* Warranty period starts from the date of the invoice/receipt.
Warranty CD Game PS & NS
CD Games New
Games New
| Hardware (New) | Model | Warranty Period* |
|---|---|---|
| CD Games |
- All CD PlayStatio New - All CD Nintendo Switch New |
1 Day |
CD Games Used
Games Used
| Hardware (Used) | Model | Warranty Period* |
|---|---|---|
| CD Games |
- All CD PlayStation Used - All CD Nintendo Switch Used |
2 Days |
* Warranty period starts from the date of the invoice/receipt.
Warranty Racing Set
Racing Set
| Hardware (New) | Model | Warranty Period* |
|---|---|---|
| Logitech |
- Logitech G29 - Driving Force (Free Shifter) - Logitech G923 Trueforce Racing Wheel With Pedals |
1 Year |
| Thrustmaster |
- Thrustmaster Th8a Add-On Shifter (Non-Metal) - Thrustmaster T300rs Gt Edition Racing Wheel (Free TH8A Non-Metal Shifter Add-On) |
1 Year |
| Suzuka |
- Suzuka Racing Wheel F111 With Gear Shift - Suzuka Racing Wheel Es900r Gear Shift |
180 Days |
| Flashfire |
- Flashfire Es500r Hurricane Wheel |
180 Days |
| Playmax |
- Playmax Hurricane Steering Wheel For Ps3/Ps4 |
180 Days |
| PXN |
- Pxn A10 Racing Simulator Foldable Steering Mount |
30 Days |
| PlaySeat |
- Playseat Evolution - Black Actifit |
1 Year |
* Warranty period starts from the date of the invoice/receipt.
Warranty Claim Method
- You can come to our Shop (Walk-in) or contact the GamesOutlets Customer Service at 011-25304029
(Everyday: 10:00am – 7:00pm *Excluding holidays). - Make sure you have a record of your purchase from GamesOutlets (Receipt, Info Detail-Phone Number).
- Give us a brief description of the fault/query (Claim Warranty) ready when contacting our service team.
- Make sure you have the original item (when the purchase was made) to claim warranty.